Benutzerhandbuch des Kantinen-Portals
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Payment methods

This page lets you control whether you want to top up your customer account balance via bank transfer or direct debit.

Payment by bank transfer

When making a transfer, you must manually transfer the money to the canteen’s bank account.

The “By bank transfer” section will show you the account to which you need to transfer the money. as well as the intended use.

When specifying the intended use, please be sure to adhere to the prescribed notation. so that the transfer can be processed quickly and automatically. Otherwise, manual processing may delay the credit by several days, thus increasing the balance. He will be available for you with a delay.

Payment by direct debit

With a direct debit, the money is automatically withdrawn from the registered bank account to the canteen’s bank account.

In order for the direct debit procedure to be used, money must have been withdrawn from the relevant account at least once beforehand. The money was transferred to the canteen’s account. This ensures that the bank account is correct and that… has a direct connection to the child or to you.

Add a bank account

To select an account, click the Change bank details button and select the appropriate account.

Accounts to choose from

All accounts from which money has been transferred to you in the last 6 months are available for selection. It is therefore also possible to select the account of grandma or grandpa, He should have made a transfer for the child at least once in the last 6 months.