FAQ - Questions & Answers

The abbreviation FAQ stands for “Frequently Asked Questions” in English.

This section answers frequently asked questions about the canteen portal and the canteen app.

New questions are regularly added here. Therefore, it’s worth checking this section first if you have any questions.

Do I need to pay attention to upper and lower case when choosing a password?

Answer:

Yes. Sommer2024 and sommer2024 are two different passwords.

Does it matter whether I use a mobile phone or a computer?

Answer:

Registration works on both mobile phones and computers. If it only fails on one device, please test the other. This will help narrow down the cause.

Answer:

Please use the new password and check if your browser is still automatically entering the old password. If in doubt, clear the password field completely and re-enter the new password.

Answer:

Yes. When you reset your password, only a link will be sent to your registered email address. No one can see your old password. The link is usually only valid for a limited time. If it stops working, simply request a new one.

Answer:

Pay attention to the sender and only click on links you have requested yourself. If in doubt, contact support directly and never give out your password via email or telephone.