Order/cancel food

Here, we explain in detail how you can order food and also how to cancel it.

Please note that food can only be cancelled free of charge up to the cancellation deadline. The food must be paid for even if it has not been picked up. (BuT rules will of course still be observed!)

To reserve a meal, simply click on the corresponding entry in the weekly plan. If a dish is highlighted in green, it is reserved.

Clicking on a reserved dish again will cancel the selection and remove the green marker. The meal is no longer reserved.

Clicking on a different dish within the same day will change an existing green marker. click on the newly selected entry. This will reserve the last selected dish. Only one meal can be reserved per day.

Meals can be reserved several days in advance. This allows you to plan your child’s meals well in advance.

In order for a reservation to be binding, sufficient credit must be available on the customer account at the time of the order deadline or at the end of the order deadline. If insufficient funds are available at that time, the reservation will be automatically cancelled. Parents will receive a corresponding email.

Depending on the school or caterer, the order deadline may be several days before the actual meal distribution. Therefore, it’s possible that the funds must be available several days before the distribution day, and not just on the day itself.

After booking, the meal can still be cancelled until the cancellation deadline. In the event of a cancellation, the amount will be immediately credited back to the customer’s account. No cancellations can be made after the cancellation deadline has expired. If a meal is not cancelled by the cancellation deadline, it will be charged in any case. This also applies if the meal is not picked up later.

The order deadline and the cancellation deadline are displayed in the weekly plan in the web portal and in the canteen app at the top. Therefore, please always check these deadlines directly when selecting your food.

If you don’t want to manually select a dish for each day, you can have the system reserve it automatically according to your specifications.

To do this, go to Your Customer Account/Automatic Reservation and enter the following for the The desired menu will be displayed for each day. If no menu is selected for a day, no menu will be automatically pre-selected for that day.

In the weekly schedule, an automatically selected menu is displayed via a colored bar.

Even though dishes are automatically selected via the automated system, you can change them individually manually. Simply select your desired menu manually on the relevant day.

Manual selection always takes precedence over automatic selection.