The bank statement

On the account statement you can see all incoming and assigned transfers to your customer account. You can also see all direct debits that have been made for your customer account.

When making transfers, please always make sure that you state the correct purpose of payment! It must always have the following notation:

VNR-<Ihre Vertragsnummer>

Where <Ihre Vertragsnummer> is to be replaced by your personal contract number. You will always find this number at the top right below the user name.

On average, a transfer can take 1-2 days to arrive in the caterer’s account and be credited to your customer account. Please keep this in mind before asking customer service whether your transfer has been received.

As soon as a transfer for your contract has been received into the caterer’s account, we will automatically inform you by email. You will then be informed directly about your child’s balance.

The date of the last transfer received is also always displayed in the dashboard.