The bank statement

The bank statement shows you all incoming and allocated transfers to your customer account. You can also see all direct debits that have been made to your customer account.

When making bank transfers, please always ensure that you specify the correct purpose of payment! It must always have the following notation:

VNR-<Ihre Vertragsnummer>

Where <Ihre Vertragsnummer> to be replaced by your personal contract number. You can always find this number in the top right corner, below the username.

A bank transfer can typically take 1-2 days to arrive in the caterer’s account and be credited to your customer account. Please keep this in mind before contacting customer service to inquire about the receipt of your transfer.

As soon as payment for your contract has been received in the caterer’s account, we will automatically inform you by email. You will then be directly informed about your child’s credit balance.

The dashboard will also always display the date of the last received transfer.